At TeleTech Digital, we prioritize the privacy and protection of your personal information. As a provider of expert Microsoft tech support services, we are committed to maintaining the confidentiality and security of all shared data. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services.
We may collect the following types of information when you interact with our support services:
Personal Identification Information: Name, email address, phone number, device or software access in which you face issues.
Technical Information: Data about the device you use to access our services, including IP address, operating system, browser type, and version.
Support Interaction Data: Information you provide during customer support calls or chats, including your issues and the steps to resolve them.
We use the collected information for the following purposes:
To provide, personalize, and improve our Microsoft tech support services.
To communicate with you regarding service updates, support requests, or other relevant information.
To resolve issues and provide troubleshooting or technical assistance for Microsoft products.
To ensure the security and functionality of our services.
To comply with legal obligations and resolve disputes.
We employ a variety of security measures to protect your data, including:
Encryption of sensitive information.
Secure storage systems to safeguard against unauthorized access.
Regular security audits to ensure the integrity of our systems.
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:
With service providers who assist in delivering support, such as payment processors or cloud storage services, under strict confidentiality agreements.
To comply with legal obligations or respond to lawful requests from public authorities.
Your information may be transferred as part of business transactions, such as mergers or acquisitions.
We will retain your information for as long as your account is active or necessary to deliver services to you, fulfill our legal requirements, settle disputes, and uphold our agreements. In addition to preventing fraud, we believe action is necessary to safeguard the integrity of our Service or our users and perform other legally permitted actions; we may keep some information related to your account even after you close it for analytical purposes and record-keeping integrity.
Furthermore, due to the complexity of the technology involved, we cannot guarantee the complete or irreversible deletion of your account information or provide you with a precise deletion timetable. If specific information has been given to third parties, retention will be governed by their policies, as detailed in this privacy policy.
We use cookies and similar tracking technologies to enhance user experience, analyze trends, and gather data about how our website and services are used. You can control cookie settings through your browser preferences.
You have the right to:
Access and update your personal information.
Request deletion of your data, subject to legal and contractual obligations.
Opt out of marketing communications by following the instructions in our emails or contacting us directly.
You can use both our and the third-party service's settings to control when and whether the content is posted to third-party services, like Facebook, to stop receiving marketing or promotional emails, direct mail, or other marketing communications, update and correct your personal information, cancel your account, or ask us to stop using your information to provide you services.
To inform us of this choice, follow the instructions in any promotional materials you receive from us or email us at info@teletechdigital.com.
As a global company, your data may be transferred to and processed in countries outside of your own. By using our services, you consent to transferring and processing your data in these countries.
TeleTech Digital may update this Privacy Policy from time to time. Any changes will be posted on this page. Please review this policy periodically to stay informed about how we are protecting your information. You may not get these alerts if you choose not to receive messages from us, but they will still control how you use the Service, and you are in charge of keeping an eye out for any changes. You agree to follow and be bound by the updated privacy policy if you keep using the service after it has been posted.
If you have any questions or concerns about our privacy practices or this policy, please get in touch with TeleTech Digital at:
Email: info@teletechdigital.com
Phone: 877-644-5041
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